Please note that my Crystal Popsockets are natural & unique stones. They may differ slightly than in pictures. Because these Crystals are stones, if you drop your phone, it could chip, crack, or break. Due to the nature of the stone I will not be responsible for, or be able to replace any broken Crystals Applying your Crystal Popsockets : It is NOT recommended to use your Crystal Popsockets on a silicone or textured phone case. The adhesive has a hard time sticking to those cases. Harder plastic, or the actual phone surface is best. - Make sure your phone or case is clean and dry, peel off the sticker covering the adhesive, make sure the Crystal Popsockets is where you want it, and press together the Crystal Popsockets and your phone and hold for 30-60 seconds. Do not pop your Crystal Popsockets for a few hours to allow it to adhere. - Crystals are interchangeable! The crystals easily come on and off. Simply squeeze the middle part of the Crystal Popsockets to unhook the little notch and do that with all the notches, being careful not to make a hole in the rubber. Then switch it out for a different crystal! Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.